System Engineer / IT Officer (O365, Kowloon Bay, $25-28K)

• Good telephone manner

• Microsoft Windows, Microsoft 365, Active Directory

• Good learnng opportunity
  

Job Responsibilities:

• Complete telephone number migration via Microsoft Teams Enterprise voice;

• Manage and validate inter-relationships between PBX users in same or different sites and to evaluate corresponding MS Teams features and dependencies for different users;

• Drive and deliver migration project according to project schedule and user needs on the Microsoft Teams platform;

• Collaborate and troubleshoot with technical teammates for issue solution implementation;

• Perform on-going support through Microsoft Office 365 Admin Center for MS Teams administration;

• Work with Microsoft support and telephone service provider on support cases.

• Monitor and provide regular update of MS Teams Phone user count, usage and provide health quality reports

• Support the delivery of large-scale transformation initiatives, including Windows upgrades, and endpoint modernization projects across the organization.

• Work closely with Helpdesk, support teams, vendors, and business users to track deployment progress and resolve deployment issues.

• Act as Second-Line (L2) support to in-house applications for engineering department at a 7x24 on-call basis to handle critical system failures or emergency incidents.

• Maintain project trackers, deployment records, and status reports, providing accurate progress updates and supporting project governance to ensure successful delivery of endpoint modernization initiatives
  

Requirements:

• Diploma or above in Information Technology, Computer Science, Information Systems, or related disciplines

• At least 1 year of o365 portal administration relevant experience are preferred;

• At least 1-3 years of experience in IT project coordination, project administration, IT support, desktop support, or related roles.

• Basic understanding of Microsoft Windows, Microsoft 365, Active Directory, IT infrastructure, and end-user computing environments.

• Strong project tracking and reporting skills.

• Ability to maintain issue logs, action trackers, and project documentation.

• Good command of spoken and written English and Chinese.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

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