IT Support (Helpdesk / CS, $16-20K)

Job Description:

• Act as the first point of contact for users, handling incoming enquiries via phone calls, emails and other online communication platforms

• Troubleshoot and resolve common hardware, software, and application problems

• Log, track, and update the support tickets using the issue tracking system (e.g. Azure DevOps)

• Perform incident triage by assessing and prioritizing issues based on business impact and urgency, and escalate complex incidents to Developers or Business Analysts, and notifying relevant parties as necessary.

• Proactively follow up with users on issue status in customer-oriented manner and ensure timely resolution 6.Collaborate closely with internal IT, development, and business teams to resolve user issues efficiently

• Provide system administration support, including granting user access rights, adding new users etc., in accordance with security policies.

• Provide hands-on, on-site technical support and perform outdoor duties across various venues and sites as required for system operation and implementation.

• To perform other IT services or tasks as assigned by supervisor.

Requirement Details:

• Higher Diploma or above in Information Technology, Computer Science, or related fields.

• 1 years or above of experience in IT Helpdesk, Technical Support, or Customer Support

• Strong communication and interpersonal skills to effectively communicate with users.

• Ability to diagnose and troubleshoot user problems with good technical sense.

• Experience with issue tracking systems (Jira, Azure DevOps, or similar) is preferred

• Ability to multi-task and work well under pressure.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

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