Junior IT Support (Helpdesk, Kowloon Bay)

Key Responsibilities:

• Handle user enquiries via phone, email, and online platforms

• Troubleshoot and resolve common hardware, software, and application issues

• Track and update support tickets through an issue tracking system

• Assess and prioritize issues based on business impact and urgency

• Follow up with users and provide regular progress updates

• Provide system administration support, including user access rights and new user setup

• Provide on-site technical support and perform outdoor duties across various sites as required

• Collaborate with internal IT, development, and business teams

• Perform other tasks as assigned by supervisor
  

Requirements:

• Higher diploma or equivalent in Computer Science, IT, or related discipline

• At least 1 year of IT Helpdesk or Technical Support experience

• Hands-on experience in diagnosing and resolving hardware, software, application, and production database issues

• Experience with issue tracking systems (e.g. Jira, Azure DevOps)

• Strong communication and interpersonal skills

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

For more job opportunity, please visit our website: www.clts.com 

The personal information collected is strictly for recruitment purpose only