IT Assistant (Helpdesk Support, Kowloon Bay)

Key responsibilities

• Serve as a primary point of contact for user enquiries through phone, email, and internal support channels.

• Log, prioritise, and track support tickets using Azure DevOps, Jira, or similar tools.

• Diagnose and resolve L2 technical issues, including support for in-house engineering applications.

• Participate in a 24x7 on-call roster for critical incidents.

• Assess business impact and escalate complex issues to Developers or Business Analysts.

• Follow up proactively with users to ensure timely resolution of support requests.

• Manage user access rights, account provisioning, and general Microsoft 365 and Active Directory administration in line with security policies.

• Maintain accurate project documentation, status trackers, deployment records, and issue logs.

• Prepare regular reports on system usage and system health.
  

Rquirements:

• Higher Diploma or above in Information Technology, Computer Science, Information Systems, or a related field.

• 1–3 years of experience in IT Helpdesk, Technical Support, IT Project Coordination, or Desktop Support.

• Sound knowledge of Microsoft Windows, Microsoft 365 Admin Center, Active Directory etc.

• Strong communication and interpersonal skills with a customer-centric mindset.

• Solid troubleshooting abilities and a methodical approach to problem-solving.

• Excellent organisational skills, with experience in project tracking and documentation.

• Ability to multitask, manage priorities under pressure, and collaborate effectively across teams.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

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