Company Overview
CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
5 days work
Stable working environment
Competitive Pay
Job Duties:
Lead teams to effective service delivery based on ITIL process framework
Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
Interact with multiple customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed
Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.
Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).
Job Requirement:
F.5 or above
At least 4-5 years in servicedesk management
Experience in change, incident, problem and vendor management
Experience in IT support, end user support, system administration and networking
Experienced in IT service management such as ITILv4 framework.
Knowledge of store support would be a definite advantage.
Holder of ITIL certifications is an advantage
If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.
For more job opportunity, please visit our website: www.clts.com
The personal information collected is strictly for recruitment purpose only
Job details
- Work Exp
- 4 Years
- Education
- F.5 - F.7 or DSE
- Industry
- Information Technology
- Job Function
- Information Technology > Help Desk / IT Support, Information Technology > IT Management
- Location
- Kowloon Bay
- Monthly Salary (HKD)
- HK$40,000 – HK$45,000
- Employment Type
- Full Time
- Benefits
- 5-day week, Medical plan
- Published On
- 9 Nov 2026