Company Overview
CL Technical Services Limited was established in 1994 and started providing IT contract staff services to our clients since 1998. As a trusted recruitment agency in Hong Kong, we specialize in the provision of one-stop recruitment & secondment services to some major corporations and we are an authorized supplier of T-contract service since 2005. Building on our years of experiences in recruiting IT talents, we provide candidates to different governmental departments and bureaus across different job categories. Approach us to find a right job!
ITIL certifications
Problem& vendor management
Lead teams
Job Details:
Lead teams to effective service delivery based on ITIL process framework
Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
Interact with multiple customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed
Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.
Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).
Requirement:
Degree in Information Technology or related discipline
At least 5-8 years of relevant experience and 5 years are managerial
Experience in change, incident, problem and vendor management
Experience in IT support, end user support, system administration and networking
Experienced in IT service management such as ITILv4 framework.
Knowledge of store support would be a definite advantage.
Holder of ITIL certifications is must.
Able to build strong relationships with people at all levels in the organization
Good analytical, persuasive, influential and problem-solving skills
Strong communication skills in both written and spoken Chinese and English
Job details
- Work Exp
- 5 Years
- Education
- Bachelor Degree
- Industry
- Information Technology
- Job Function
- Information Technology > IT Project Management
- Location
- Kowloon Bay
- Monthly Salary (HKD)
- HK$40,000 – HK$45,000
- Employment Type
- Full Time
- Benefits
- 5-day week
- Published On
- 9 Nov 2026