Lobby Lounge Manager

Responsibilities:

• Oversee daily operations of Lobby Lounge

• Maintain consistency in the quality of food, beverages, service, and cleanliness of the outlet

• Foster positive guest relationships, handle guest complaints, and respond to guest needs

• Ensure strict compliance with all relevant hygiene and safety legislation and requirements

• Formulate and implement strategies for the outlets to maximize sales, revenue, manpower efficiency, and achieve goals

• Achieve financial and operational objectives by anticipating requirements, submitting information for premises' budget, scheduling expenditures, analyzing financial reports, and managing quality and cost control

• Ensure the implementation of all procedures, rules, and regulations in line with the overall policies and standards set for the hotel

• Oversee the duty roster

• Collaborate with the departmental trainer to create new training topics and review existing ones related to food knowledge, beverage products, and service procedures for the team

• Develop individualized development plans for potential team members

• Ensure the team shares and understands the same departmental goals

• Perform related duties and special projects as assigned

Requirements:

• Degree or Diploma holder in Hospitality or a related discipline

• Minimum of 5 years of working experience in the hotel industry, with at least 3 years in a managerial position. Experience in a luxury hotel is advantageous

• Expertise in Forbes 5-star restaurants is a plus

• Extensive knowledge of wine and products

• Good understanding of financial and accounting systems and procedures

• Strong leadership, communication, and problem-solving skills

• Excellent interpersonal and presentation skills with a customer-oriented mindset

• Fluent in spoken and written English, Cantonese, and Mandarin

Interested candidates please click "Apply Now"