Customer Service Officer (Call Center - Hotel / Public Utilities / e-Payment / IT / Bank)

Company Overview

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

Banking & Finance
Property & Construction
Information Technology
Engineering
Legal & Professional Services
Luxury Retail
Top Executives

For general enquiry, please send email to [email protected]

The Job

Client: Call Center for 1) Hotel, 2) Public Utilities, 3) e-Payment platform, 4) IT Services
Position: Customer Service Officer
Responsibilities: Answering inbound call (No selling), handling customers' inquiries and resolving complaints:
- Hotel: reservation and facilities bookings (day shift)
- Public Utilities: installation and maintenance services, billing (day shift)
- e-Payment: account opening, billing (day shift)
- IT Services: system technical support (day / night shift)
- Virtual Bank: eBanking services (day / night shift)
$15-20K. 5 days per week. Medical. Bonus

Requirements

Secondary educated or above
1 year experience in customer services
Good communication and phone manner
Good command of spoken English, Cantonese and Putonghua
Willing to work on shift hours and public holidays.

How to Apply

Applicants please send resume with current & expected salary to Apply Now

Job details

Work Exp: Less than 1 year – 10 Years
Education: Diploma / Certificate
Industry: Travel / Tourism
Job Function: Sales / Business Development / Customer Service > Customer service / Sales Support, Sales / Business Development / Customer Service > Telemarketing / Call Centre, Travel / Tourism > Customer Service / Guest Relations
Location: Within Hong Kong
Published On: 30 Jul 2026

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