(Senior) Customer Service Executive (Shopping Mall - Concierge / CS Hotline)

Company Overview

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

Banking & Finance
Property & Construction
Information Technology
Engineering
Legal & Professional Services
Luxury Retail
Top Executives

For general enquiry, please send email to [email protected]

The Job

A Property Developer
Position: (Senior) Customer Service Executive
Responsibilities:
- Concierge - Acting as the front-line representative. Greeting shoppers / customers. Answering customer inquiries on events and promotional campaigns. Gift redemption. Handling complaints and provide assistance to customers when needed.
- Hotline - Answering inquiries on shopping mall facilities, seasonal events and promotional campaigns. Resolving complaints.
$17-23K. 5-day. Medical. Bonus

Requirements

Secondary educated or above
Min. 1 year customer services experience preferably gained in travel / hospitality / property industry
Good communication skills
Polite, pleasant, friendly
Good command of Cantonese, English, Putonghua
Willing to work on shift.
More experienced candidates will be considered as Senior CS Executive.

How to Apply

Applicants please send resume with current & expected salary to Apply Now

Job details

Work Exp: 1 Year – 15 Years or above
Education: F.5 - F.7 or DSE
Industry: Property Management / Consultancy
Job Function: Catering / Hospitality > Customer Service / Ambassador, Security / Property Management / Safety Control > Property Management, Travel / Tourism > Customer Service / Guest Relations
Location: Within Hong Kong
Employment Type: Permanent
Benefits: 5-day week, Discretionary bonus, General holidays, Medical plan, Paid overtime
Published On: 15 Jul 2026

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