Customer Service Officer/Assistant

Job Responsibilities:

• Assist to handle customer inquiries and ensuring timely, effective responses.

• Responsible for after-sales operation supports, including data entry, data verification contract send out and report handling, and consistently meeting set deadlines.

• Maintaining and updating data within the CRM system.

• Confirmation of any changes of donor health history. Assist to obtaining documents from clients whenever necessary

• Support operation in Macau territory

• Handle the timely distribution of client-related documents and gifts.

• Preparing letters, reports, and other necessary documents.

• Assist with client-relations events.

• Flexibility to take on other duties assigned by the Manager.

• Fresh graduates are welcome. Candidates with less experience may be considered for the CS Assistant role.
  
  

Job Requirements:

• Higher Diploma or above in any discipline

• 3 years of relevant experience will be an advantage 

• Attention to detail and accuracy 

• Good command in both spoken and written English and Chinese

• Good communication and interpersonal skills to work with different parties in a good relationship

• Proficiency in computer literate and MS Office

• Residency: Hong Kong resident or valid work permit holder.