Examinations Administration Assistant (Ref: SE/07/331)

The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and professional examinations. We are looking for talented people to join hands with the HKEAA family in contributing to the provision of valid, reliable and equitable examinations and a range of assessment services to meet the educational and societal needs of the community. Applications are now invited for the following post:

Examinations Administration Assistant (Ref: SE/07/331)

Duties: The appointee will be responsible for handling phone and written enquiries/complaints in the Public Examinations Information Centre (PEIC). The post holder is also required to provide clerical and administrative support to the team, perform user acceptance test (UAT) for online application systems, assist in the investigation and follow-up of examination irregularities and special cases, and assist in maintaining and updating the knowledge base and related reference materials.  He/she will be required to work outside normal office hours during examination seasons and when required, to support divisional operations.

Requirements:

(a) Higher Diploma/ Associate Degree or above in any discipline;

(b) At least 2 years’ working experience in general administration or clerical support;

(c) Working experience in examination administration and customer service is an added advantage;

(d) Proficient in computer applications including Microsoft Office and Chinese word processing;

(e) Good command of spoken and written English and Chinese, with proficiency in Putonghua is preferred; and

(f) Meticulous and good customer service, interpersonal and communication skills..

Employment Terms: The remuneration package will be commensurate with qualifications and experience.  Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care.  Future employment may be offered on renewable contracts subject to performance and staffing needs.

Date for Application Review: 5 August 2026

Applications would be considered until the post is filled. 

A detailed resume including your qualifications and experience, current/expected salary and earliest availability should be sent to the Manager - Human Resources, by quoting the position applied and reference number via email at [email protected].  Due to the secrecy nature of HKEAA's job duties, applicants invited for interview may be required to make a declaration of any conflict of interests. Applicants not notified within 8 weeks from the application review date should consider their applications unsuccessful.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website (www.hkeaa.edu.hk).