Full-time Customer Service Officer (5-days work)

Responsibilities:

• Involve in execution of daily operations of the Concierge counters to deliver premier services to guests;

• Handle complaints, requests, enquiries and value-added services effectively and provide support to marketing activities;

• Handle light refreshment and utensils in member lounge.

 Requirements:

• Diploma / Bachelor in Hotel Management / Property Management or related discipline;

• 2 years relevant experience, preferably in Customer Service / Front Office and gained from the field of Hotel / Property Management;

• Excellent command of spoken / written English, Putonghua and Cantonese;

• Cheerful, initiative, service oriented and able to communicate with guests with different cultural background;

• Willing to work on shift;

• Fresh graduates will be considered;

• Candidates with less experiences will be considered as Customer Service Assistants.
  

We offer attractive remuneration package includes double pay, discretionary bonus, meal reimbursement, incentive allowance, education subsidy, medical, comprehensive leave and retirement plan.