MARINE CARGO CLAIMS OFFICER (25K-30K) - ship owner, liner feeder & forwarder (Wanchai/5 days work)

Company Overview

• A well-established integrated shipping and logistics group with over 40 years of history.
• The company operates as a ship owner, regional liner feeder operator, and international freight forwarder under one unified group.
• Owns and operates a fleet of container vessels, barges, tug boats, trucks, port facilities, and container yard depots, providing comprehensive asset-based logistics solutions.
• Provides comprehensive international freight forwarding services (air and sea), including NVOCC services, cargo consolidation, project cargo, warehousing, and logistics solutions.
• Operates daily feeder services between Hong Kong and the Pearl River Delta ports, plus an extensive overseas agency network.

Role Mission

• To protect the company's financial and operational interests by managing end-to-end marine cargo and liability claims, investigating incidents, and liaising with insurers, P&I Clubs, and global stakeholders.
• Ensure accurate claims handling, risk mitigation, and proactive guidance to commercial and logistics teams.

Role Summary

• Working independently and reporting directly to the Director, you will take full ownership of the claims function, from incident investigation to settlement negotiation.
• This is a high-impact role requiring strong technical expertise in maritime law and marine insurance, as well as excellent negotiation and communication skills.

Job Description

• Handle end-to-end marine cargo losses, damages, shortages, and theft claims. Evaluate liability, interpret policy terms, and negotiate settlements with cargo owners, insurers, and freight forwarders.
• Investigate maritime incidents (e.g., vessel damage, stevedore damage, temperature deviations in reefers, general average situations). Gather evidence such as Bills of Lading, sea protests, logbooks, and survey reports.
• Appoint and manage maritime surveyors, adjusters, and legal counsel globally. Liaise directly with P&I (Protection & Indemnity) Clubs, Hull & Machinery (H&M) underwriters, and cargo insurers.
• Maintain accurate claims registers and reserves. Analyze claims data to identify trends, root causes, and provide actionable risk-mitigation recommendations to operational teams.
• Provide internal guidance to commercial and logistics teams regarding liability clauses, standard operating procedures, and risk exposure in contracts and bills of lading.

Ideal Candidates

• Minimum of 3–5 years of direct experience handling marine cargo and/or marine liability claims within an international shipping line, logistics/freight forwarding provider, P&I Club, or marine insurance brokerage.
• Bachelor's degree preferably in Maritime Studies, Marine Insurance, Law, Logistics/Supply Chain Management, or a related discipline.
• Strong foundational understanding of international maritime conventions (e.g., Hague-Visby Rules, Hamburg Rules, Rotterdam Rules) and standard contract terms (Incoterms, Bills of Lading, Charterparties).
• Proven ability to interpret Marine Cargo insurance policies, P&I Club rules, and H&M clauses.
• Strong negotiation skills with a track record of resolving disputed or high-value claims amicably and cost-effectively.
• Proficient in verbal and written English communication skills, with the ability to convey complex legal or technical insurance matters clearly to global stakeholders.
• High level of accuracy and organizational skills to manage multiple claim files simultaneously.

Terms & Benefits

• Five-day work week
• 12 days of annual leave
• Birthday leave
• Medical insurance
• Supportive work environment with a focus on work-life balance
• Opportunity to work within a financially strong and stable organization with long-term career development prospects