Assistant Manager – IT Service Desk and End User Service (Ref: 260000V0)

Responsibilities  

• Lead the Executive IT Support Team and act as escalation point for complex IT issues

• Provide support for Microsoft 365, Windows, macOS, mobile devices, collaboration tools, and MDM platforms

• Support executive meetings, board meetings, events, conferencing, AV, and hybrid meeting technologies

• Work with internal teams and vendors to ensure timely issue resolution and service improvement

Requirements  

• Degree or above in IT, Computer Science, or a related discipline

• Preferably a minimum of 8-10 years' IT support experience, including 5 years in team leadership and 3 years supporting executives

• Sound knowledge of Microsoft 365, endpoint support (Windows 11, Macintosh, IOS and Android), collaboration tools (MS Teams, Zoom, Tencent Meeting) and executive/VIP support

• Excellent communication, stakeholder management, problem-solving, and customer service skills

• Experience in large enterprise environments, AV/meeting room support, or ITIL certification is an advantage

Applications

You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 1 October 2026.
For other job openings, please visit MTR Corporation's website for more details.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.