Client Advisor, Wine Retail

THE ROLE

As a Client Advisor, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients.  You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Manager in complying with all companies’ policies and procedures.

RESPONSIBILITIES

• Achieve and/or exceed the monthly and annual individual sales targets while contributing to the overall goal

• Ensure outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different categories (include luxury items occasionally) and ultra-luxury hospitality services

• Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives.

• Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building

• Partner with line manager and the local marketing team to develop a plan to support events

• Assist the line manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties

• Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed

• Uphold all Post-Sale requirements for sales in the salon (Buyer agreements, Client ID, new client account setup)

• Be aware of the surrounding luxury competitive environment, its dynamics and market trends

IDEAL EXPERIENCE & COMPETENCIES

• Bachelor’s degree

• 1-2 years of sales experience in retail & hospitality industry, experience in wine & spirits, F&B is a plus

• Knowledge in wine & spirits will be an advantage, WSET or other wine and spirits qualifications are highly regarded.

• At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour

• Previous experience in client service, luxury, or hospitality, driven industry

• Ability to create premier client experience in any environment

• Calm demeanor with an ability to multitask in a high traffic environment

• Excellent interpersonal and communication skills with a pleasant client service-oriented attitude

• Proven experience employing problem solving skills when dealing with internal and external clients

• Proficiency with MS Word, Outlook and Excel, and general familiarity with database management (knowledge of Sotheby’s systems a plus)

• Discreet, dependable and mature

• Team player with a positive working rapport with colleagues

• Must be available to work week-ends and evenings as necessary

• Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus