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Our client, a fast growing banking group, is seeking for experienced Customer Service officer to join the SME Team

Key Responsibilities

• Service Excellence: Handle incoming SME hotline inquiries, feedback, and complaints efficiently to meet or exceed established service level agreements (SLAs).

• Campaign & Referral Support: Assist with marketing campaign inquiries, campaign registrations, and drive high-quality business referrals.

• Value-Added Sales: Conduct outbound telemarketing and tag-on/cross-selling of bank products to enhance customer experience and generate revenue.

• Team Development: Support on-the-job training and peer attachments to help onboard and upscale new team members.

• Compliance & Integrity: Ensure all duties are executed in strict compliance with internal bank guidelines, legal frameworks, and regulatory requirements.

Requirements

• Experience: Secondary education or above with a minimum of 3 years’ experience, preferably within a banking contact centre or customer service environment.

• Licensing: Possession of relevant regulatory qualifications (Insurance and/or Investment licenses) is highly preferred.

• Soft Skills: Self-motivated, independent, with excellent communication and interpersonal skills.

• Languages: Good command of written and spoken English, Cantonese, and Mandarin.