INSTITUTE FOR HIGHER EDUCATION RESEARCH AND DEVELOPMENT
Assistant Officer (Digital Transformation) (Ref. 260706007-IE)
With a mission to promote and drive digital transformation for education innovation, the Digital Transformation Division (DTD) of the Institute for Higher Education Research and Development (IHERD) seeks individuals with a positive and future-focused mindset who share our vision of digital innovation to join our strong and dynamic team.
Duties
The appointee will be required to:
(a) conduct comprehensive requirements gathering and business analysis, translating complex institutional needs into clear use cases, Business Requirement Documents (BRDs), functional specifications, and detailed process flows;
(b) perform Business Process Re-engineering (BPR) to streamline the student lifecycle and administrative operational workflows, eliminate redundancies, and optimise cross-university processes;
(c) support the initiation, planning, and implementation of new university and enterprise systems, ensuring system connectivity and data interoperability;
(d) assist in evaluating and introducing AI tools to enhance stakeholder experience (e.g., student and staff journeys) and drive operational efficiency across internal units;
(e) execute change management initiatives, communication plans, and training sessions to drive user adoption, minimise resistance, and ensure the successful deployment of new digital systems;
(f) collaborate closely with cross-functional academic and administrative units, as well as the Information Technology Services (ITS) Office, ensuring effective coordination and timely project progress reporting; and
(g) perform any other duties as assigned by the Director of IHERD or his/her delegates.
Qualifications
Applicants should have:
(a) a recognised degree in Business Administration, Information Systems, or a related field, plus at least three years of relevant experience, preferably gained in large corporations or tertiary education setting;
(b) proven experience in university systems operations or enterprise systems implementation;
(c) demonstrated experience in project and change management, with a track record of successfully monitoring project timelines, managing stakeholders, coordinating User Acceptance Testing (UAT) and driving user adoption for new system rollouts;
(d) a basic understanding of Application Programming Interface (API) concepts and data interoperability, with knowledge of the latest AI trends being a distinct advantage;
(e) strong analytical, problem-solving, and process-mapping skills, with proficiency in business analysis tools (e.g., Visio, Miro, or Jira); and
(f) an excellent command of both written and spoken English and Chinese, with fluency in Putonghua being an advantage.
Shortlisted candidates may be invited to sit for a written test and deliver a presentation.
Applicants who have responded to the previous advertisement need not re-apply.
Condition of Service
A highly competitive remuneration package will be offered. Initial appointment will be on a fixed-term gratuity-bearing contract. Re-engagement thereafter is subject to mutual agreement.
Application
Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/general). Consideration of applications will commence on 20 July 2026 until the position is filled. The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.
PolyU is an equal opportunity employer, dedicated to fostering an environment that embraces diversity and demonstrates inclusion of people from all backgrounds, cultures, identities and experiences where all members of the University are treated with fairness, dignity and respect. To learn more about the University’s “Statement on Equal Opportunities, Diversity, and Inclusion”, please visit our website at https://www.polyu.edu.hk/hro/equal_opportunities_diversity_and_inclusion/.
