Unearth the lesser seen. Expose the hidden gems to help our guests discover. Explore, uncover, share, inspire. At Renaissance Hotels.

 

Unearth the lesser seen. Expose the hidden gems to help our guests discover.
Explore, uncover, share, inspire. At Renaissance Hotels.

 

Business Centre Secretary

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location Hong Kong Island
Employment type Full Time
Benefits 5-day week, Dental plan, Discretionary bonus, Medical plan
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Published On 10/07/2017
 

Job Summary

  • Assist guests with their business center needs (e.g., making copies, sending faxes, typing) and bill services.
  • Open and close the business center. Instruct guests on how to access the internet.
  • Package, label, and ship items for guests and ensure that charges are applied to proper accounts, room numbers, or credit cards.
  • Coordinate delivery of packages, mail, faxes, and/or boxes to the proper meeting room or guest room.
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Balance and drop receipts according to Accounting specifications.
  • Monitor inventory of supplies and equipment and order general office supplies.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Report accidents, injuries, and unsafe work conditions to manager.

Job Requirements

  • Hotel Institute/ College graduated
  • Flexible and outgoing
  • Excellent communication in both written and spoken English & Chinese (Cantonese & Putonghua)
  • Proficient in Microsoft office applications
To apply for the position, please visit renhotels.com/careers

Human Resources
1 Harbour Road,
Wanchai, Hong Kong.
E-mail: hrd.hkghv@renaissancehotels.com

Renaissance Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.