Plan International Hong Kong is the national office of Plan International Inc., a global non-profit organisation whose aim is to advance a better quality of life for disadvantaged children and their families. We are looking for a motivated and energetic candidate who has a passion in serving the underprivileged...

Plan International Hong Kong is the national office of Plan International Inc., a global non-profit organisation whose aim is to advance a better quality of life for disadvantaged children and their families. We are looking for a motivated and energetic candidate who has a passion in serving the underprivileged children.

For further information, please visit our website at www.plan.org.hk and Facebook page at www.facebook.com/planhk/

Customer Service Manager / Donor Services Manager (NGO)

Job level Senior
Work exp Minimum 5 Years
Education Bachelor Degree
Location Sai Wan Ho
Employment type Full Time
Benefits 5-day week, MPF, Dental plan, Medical plan
Industry Charity / NGO / Non-Profit Org
Job function Administration > Administration / Operation Manager
Government / Social Service > Community Services / Non-profit Organisations
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 24/11/2016

The position requires a broadly experienced, analytical, creative, self-motivated customer relationship manager who is able to effectively supervise the organisation’s supporter services operations and handle donation data integrity needs. The Donor Engagement Manager will manage all day-to-day activities of child sponsorship and other gift processing functions. S/he has to develop strategies to optimize the processing performance, proactively manage and improve all aspects of the donor experience and donor data integrity to support the organisation's evolving needs. 

RESPONSIBILITIES:  

  • Supervise, mentor and motivate Supporter Services team and volunteers
  • Manage the work flow and effectiveness of donation processing systems including deposits, data entry, acknowledgements, receipts, recurring giving and other outgoing materials as appropriate
  • Ensure donation transactions are processed and records are made in database timely and accurately
  • Lead in-house telemarketing activities
  • Carry out donor activities such as gatherings and trips

 

QUALIFICATIONS:

The ideal candidate will be a pro-active, self-directed and organised professional who possesses the following skills and attributes: 

  • Bachelor’s degree or above, preferably with a major degree in Marketing or Business Administrations. 
  • A minimum of five years’ experience supervising non-profit or customer service staff; demonstrated ability to select, train, motivate, and inspire staff 
  • Knowledge of donor database and donor services operations supports 
  • Demonstrated advanced proficiency using and managing a customer relationship management system.
  • Proficient MS Office Skills, especially MS Excel, required
  • Excellent interpersonal, verbal and written communication skills

Personal data collected will be used for recruitment purpose only.

 

To apply for the above position, please send your updated resume with expected salary to angie.leung@plan.org.hk