Our clients are market leaders with aggressive growth plans. If you are looking for a challenging career that will bring you to new levels of success, we would be delighted to meet you and understand your career goals better.

Our clients are market leaders with aggressive growth plans. If you are looking for a challenging career that will bring you to new levels of success, we would be delighted to meet you and understand your career goals better.

Customer Service Representative – Luxury Retail

Job level Entry
Education
Location Hong Kong, Tsimshatsui
Employment type
Industry Retail - Fashion / Accessories
Job function Catering / Hospitality > Customer Service / Ambassador
Published On 29/11/2016

Our Client is now looking for a Customer Service specialist to continue the growth in business and to ensure the level of Market Expansion. This is an excellent opportunity to join a market leading organization and enjoy superb career progression.

  • Global MNC/ Well Known MNC company
  • Attractive package and benefits to decent candidates
  • Excellent employee development and career growth

 

Responsibilities:

1. Customer Service Administration

  • Answer customer enquiries in relations to sales, merchandise, customer service, marketing etc. through emails, correspondence and phone calls.
  • Ensure all customer enquiries are followed through promptly and in line with the Company policies and procedures.
  • Co-ordinate and direct customer complaints to sales management or store managers and ensure they are handled with full satisfaction to customers.
  • Analyze customer enquiries and provide feedback to Sales Management.
  • Proactively learn all information relevant in setting a case.

2. After Sales Service

  • Co-ordinate with customers and Tiffany Service Centre (TSC) on repair service, liaise with TSC on the service quote and reply to customers on service orders, handle repair pick-up and return.
  • Handle all repair product documentation and filing.

3. Event co-ordination

  • Provide support in event co-ordination and contact customers for reservation and reception.
  • Contact customers through access to the customer database in the back office system.

4. Ad hoc project

  • Assist sales management to provide customer service when needed.
  • Co-ordinate appropriate product knowledge / repair information be shared with relevant parties to better serve customers.

 

Qualifications

  • Diploma or above with 2 years experience in customer service industry, preferably in retail industry
  • Proficient in written and spoken Cantonese, English and Mandarin
  • Good customer service with professional manner
  • Excellent communication and interpersonal skills
  • Proficient in PC applications
  • Station at Store with shift duty
  • 5 days per week



Interested Applicants please send your resume together with present and expected salary to Dominus Mok:

Tel: (852) 2521-5118 ext.832/ (852) 6377-1893

Email: Dominusmok@pplesearch.com

 

** For more job opportunities, please visit our website: http://www.pplesearch.com