A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Multichannel Manager (Contract until 31 Dec 2017)

Job level Middle
Work exp 15 Years or above or below
Education Bachelor Degree
Location Hong Kong
Employment type Contract
Industry Banking
Job function Banking / Finance > Others
Published On 18/10/2016

Channel Management 

We are currently seeking a high caliber professional to join our department as Multichannel Manager. 

Principal responsibilities 

  • Co-ordinate with technical team and project stakeholders for product/service/ system implementation
  • Prepare documents for project implementation, such as User Requirement, Test Plan, User manual etc.
  • Support project coordination, progress update, management information reporting, testing, user deployment, user training and service launch
  • Manage the overall project planning, implementation, control and completion of specific banking projects 

Requirements 

  • University Degree holder  
  • Excellent decision making and problem solving ability
  • Ability to handle project independently in different stages from inception to completion
  • Mature, self-motivated, results-oriented with good project management and analytical skills
  • Effective communication, interpersonal and negotiating skills
  • Strong judgmental skills to identify and resolve problems
  • Good command of both written & spoken English & Cantonese
  • Good team leadership skills 
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes 

(Candidate with less qualifications & experience will be considered as Assistant Multichannel Manager.)

To apply, please read carefully the ‘ Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : Recruit13@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.