Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions,...

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.

Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. We serve over 24 million insurance customers and have £509 billion of assets under management as at 31 December 2015. Prudential plc is listed on stock exchanges in Hong Kong, London, New York and Singapore.

Please visit  www.prudential.com.hk for more information.

Senior Manager, Office Support

Job level Senior
Work exp Minimum 12 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Benefits 5-day week
Industry Insurance
Job function Operations > Operations
Insurance > Others
Banking / Finance > Risk Management
Published On 30/11/2016
ref. OS-SM-161846

To manage and supervise the branch office support team to achieve service alignment and to ensure quality service is delivered effectively and efficiency in adherence to company direction and guidelines with timely and professional manner.

Description

  • To lead and monitor branch office support team to provide service for both staff and agency in accordance with department guidelines and ensure predetermined service turnaround time is met.

  • To provide advice and feedback to direct reports on daily operation management in all branch offices.

  • To identify potential risk, to provide advice to ensure risen issues are addressed promptly with sound justification and in full compliance of company guidelines.

  • To develop and determine new procedures strategically to achieve high operating efficiency.

  • To advice and feedback to management through analyzing operation flows, procedures and guidelines, assigning manpower resources for projects.

  • To identify and recommend strategic solution for service alignment and continuous improvement of the team.

  • To lead and ensure a high performing and highly engaged office support team with adequate resource planning, development and engagement activities

Qualifications and Experience

  • University Degree in any disciplines
     
  • Minimum 12 years relevant  experience of which 5 years should be at managerial level in sizable company

Skills/Knowledge

  • Operate with high standards and integrity

  • Strong interpersonal and communication skills

  • Strategic and analytical mind set

  • Ability to multi-task, and handle pressure of a fast-paced environment

  • Operates with high standards and integrity

For other vacancies, please visit our website at https://prucareer.prudential.com.hk

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will be notified.