Job No.: 493757
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations

Senior Operation Officer (Group Customer Services Centre)


  • Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
  • Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products
  • Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Work as a team player with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth


  • Diploma or above
  • At least 2 year solid working experience in banking industry, including 1 year  related to cash management, corporate internet banking, remittance, account opening and maintenance
  • Good experience in accounting
  • Excellent analytical and numerical skills
  • Good command of both spoken and written English and Chinese. Putonghua is an

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “” 

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Job level Entry
Work exp 2 Years
Education Diploma / Certificate
Industry Banking
Job function Banking / Finance (Account / Relationship Management )
Banking / Finance (Corporate Banking)
Location Hong Kong
Employment type Full Time
Published On 13/10/2016