AIA International Limited About AIA Hong Kong and AIA Macau AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 11,000 financial planners*, as well as an extensive network of brokerage and bancassurance...
AIA International Limited

About AIA Hong Kong and AIA Macau

AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited. AIA Group Limited established its operations in Hong Kong in 1931. We have more than 11,000 financial planners*, as well as an extensive network of brokerage and bancassurance partners who serve more than 1.8 million customers*. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers.
* As of February 2016

Business Assurance Advisor (Outbound Tele-Services)

Job level Entry
Work exp Minimum 3 Years
Education Associate Degree
Location
Wong Tai Sin
Employment type Full Time
Industry Insurance
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Quality Control / Quality Assurance > Quality Control & Assurance
Published On 25/03/2018

<span Arial", "sans-serif";">Position Objective:

Contribute to the achievement of SNO Planning and Development  Business Assurance team to provide tele-services to AIA customers and agents by ensure the legitimacy of AIA business through post sales / audit / servicing call. We also provide phone bind confirmation service on multi-channel to support on new business for business growth and also after sales customer service

<span Arial", "sans-serif";">Roles and Responsibilities:

Outbound Audit / Service Campaign Support

  • Perform post sales call  / welcome call to meet the requirement of both regulators and AIA compliance requirement to ensure AIA business  quality is conducted in a legitimate and compliant manner
  • Support on handling Compliance and business unit initiated audit call for complaint /suspect mis-conduct investigation
  • Support the backend policy application and policy processing by following up with customers and/or agents to help speed up policy issue and delivery
  • Support customer interaction services such as service registration, satisfaction survey, customer feedback, enrolment for agency events etc
  • Help to execute the programs / special projects with the objective to reactivate our customer and agents and help to build up the awareness of AIA branding
  • Provide feedback to management on operation and logistic flow with the aim to help streamline campaign effectiveness and efficiency
  • Provide empowerment services on pre-defined services items to add values to customer experience

Quality and Administration Requirement

  • Create proper and accurate records of each and every call activity with customer and/or agent into front-end system and policy administration system as required by the campaigns
  • Deliver quality tele-services to the customers / agents as per the SNO Planning and Development standard quality check requirement and to meet the minimum quality score as assigned by supervisor / company
  • Issue necessary customer correspondence / fulfillment materials as requested by customers and/or agents

Others

  • Maintain awareness of market intelligence and channel feedback from customers and agents
  • Perform other duties as assigned by supervisor / company as and when necessary

<span Arial", "sans-serif";">Minimum Job Requirements:

  • HKCEE / DSE holder or equivalent with at least 2 year’s working experience
  • Experience in Customer Service / Sales / Insurance experience is an added advantage
  • Candidate with Hong Kong Insurance Intermediary Examination Paper 1,  2 and 3 is a must
  • Qualification with paper 4 & 5 is an added advantage
  • Good oral presentation and communication skill
  • Language proficiency, with fluency in Mandarin and /or English is an added advantage
  • You may be required to be licensed if your job involves regulated activities

We offer an attractive remuneration package to the successful candidate.   Please submit your application by clicking “Apply Now” for our processing.

 

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications no longer than 24 months after which the documents will be destroyed.