AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance. AXA Hong Kong is committed...
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.


1Based on 2013 Office of the Commissioner of Insurance market share statistics

Claims Officer / Senior Officer, Life Insurance

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Insurance / Pension Funding (MPF)
Job function Insurance > Claims
Insurance > Others
Insurance > Underwriting
Published On 20/09/2019
ref. 19000AVI_40758

Assist Assistant Claims Manager to support the claims team in daily claims operation, enquiry and continuous claims process improvement


· Assess and approve complicated claims

· Meet service turnaround time and achieve claims KPI targets

· To handle enquiries from distribution enquiry team, customer enquiry team and customer complaint team

· Assist in reviewing workflow, implementing continuous claims process improvement

· Assist in compiling regular management report

· Assist in conducting training to colleagues and distributors

· Participate in assigned projects

Job Requirements


· University graduate or above with FLMI qualification or equivalent


· Graduate from allied-medical or nursing institution preferred


· At least 3 - 4 years of relevant working experience in insurance field

· Good command of both written and spoken English and Chinese


· Good PC skills including Excel, Word, PowerPoint and Chinese word processing


· Strong customer centric mindset and good communication skill


· Result-oriented, self-motivated, patient, cheerful and positive