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Town Health was established in 1989 and is one of the largest healthcare groups with the longest history in Hong Kong.  The Group’s shares migrated from the GEM board and listed on the Main Board of the Hong Kong Stock Exchange (Stock code: 3886) in 2008.  The Group’s core businesses include healthcare business investments as well as provision and management of healthcare and related services.  With rapid growth of the Group and its business, the Group has expanded its operation to primary and specialty care, managed care operation, medical diagnostic, health check, medical dermatology and corporate advisory and consultation, etc.  We take pride in our employees and offer attractive benefits through competitive packages. 

Town Health was established in 1989 and is one of the largest healthcare groups with the longest history in Hong Kong. The Group’s shares migrated from the GEM board and listed on the Main Board of the Hong Kong Stock Exchange (Stock code: 3886) in 2008. The Group’s core businesses include...

Town Health was established in 1989 and is one of the largest healthcare groups with the longest history in Hong Kong.  The Group’s shares migrated from the GEM board and listed on the Main Board of the Hong Kong Stock Exchange (Stock code: 3886) in 2008.  The Group’s core businesses include healthcare business investments as well as provision and management of healthcare and related services.  With rapid growth of the Group and its business, the Group has expanded its operation to primary and specialty care, managed care operation, medical diagnostic, health check, medical dermatology and corporate advisory and consultation, etc.  We take pride in our employees and offer attractive benefits through competitive packages. 

Client Service / Customer Service Executive - Health Management Centre (Wanchai)

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Wanchai Wanchai Hong Kong Island, Hong Kong
Employment type
Benefits Dental plan, Discretionary bonus, Insurance plan, Medical plan
Industry Medical services / Pharmaceutical
Job function Health / Fitness / Beauty Care / Recreation > Sales / Customer Services
Medical Services > Others
Published On 25/01/2018 2018-01-25 2018-02-24

Town Health International Health Management Centre is newly opened in Wanchai and provides health management services, medical cosmetic services, anti-ageing services, genetic screening and other one-stop medical services for our high-end customers. We invite dynamic individuals with high calibre to join us.

 

 

Job Responsibilities:

 

  • Ÿ  Handle incoming phones, enquiries from customers and appointment scheduling
  • Ÿ  Deliver good customer service and maintain good relations with customers
  • Ÿ  Provide sales support to Health Consultants and assist in the cross-selling to customers
  • Ÿ  Manage & resolve customer complaints and report the cases to the Senior Client Service Manager
  • Ÿ  Provide administrative support to the Centre and assist in events such as health talks, seminars, etc.
  • Ÿ  Support ad hoc duties as and when required
  • Ÿ  5.5 day work (44 working hours per week within time slots Monday through Saturday from 8 a.m. to 6:30 p.m.)

 

 

Job Requirements:

 

  • Ÿ  HKDSE / HKCEE or above with minimum 1 year experience in call centre / customer service
  • Ÿ  Experience in healthcare & well-being industry a definite advantage
  • Ÿ  Energetic, patient and customer-oriented with strong problem-solving skills
  • Ÿ  Good telephone manner as well as excellent face-to-face communication & interpersonal skills
  • Ÿ  Proficiency in Mandarin, Cantonese and English

 

We offer an attractive remuneration package to the right candidate.   Interested parties, please send your detailed resume in WORD FORMAT with current and expected salary to the HR & Administration Department by e-mail: hradmin-office@townhealth.com

 

Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.