PCCW Limited ( SEHK: 0008) is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses. The Company holds a majority interest in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications...

PCCW Limited ( SEHK: 0008) is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority interest in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

PCCW also owns a fully integrated multimedia and entertainment group in Hong Kong, PCCW Media. PCCW Media operates the largest local pay-TV operation, now TV, and is engaged in the provision of over-the-top (OTT) video service under the Viu brand in Hong Kong and other places in the region.

Also wholly-owned by the Group, PCCW Solutions is a leading information technology outsourcing and business process outsourcing provider in Hong Kong and mainland China.

In addition, PCCW holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited. To learn more about PCCW, please visit www.pccw.com.

Customer Officer (Premium Servicing)

Job level Entry
Education Diploma / Certificate
Location
Kowloon Bay
Employment type Full Time
Benefits Medical plan
Industry Telecommunications
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Published On 27/12/2018
ref. F12330

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Responsibilities 

  • To provide an professional customer service to our premium customer;
  • To handle customer enquiries and resolve customer disputes or complaint cases;
  • To summarize, analyze and identify issues from customer cases;
  • To provide recommendation from customer perspectives for Team Manager/Sales Manager in order to enhance the team work quality and efficiency;
  • To implement on-going service improvement initiatives.

 

Requirements 

  • Certificate holder or above;
  • Strong business sense with good customer service and problem solving skills;
  • Fluent English and Chinese communication skills would be essential;
  • Customer-oriented, good telephone manner & problem solving skill;
  • Proficient in MS Excel, Word, PowerPoint and Chinese word processing;
  • Required shift and holiday work.

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf