HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony,...

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Customer Relationship Officer (Service Support)

Job level Entry
Work exp 1 Year To 2 Years
Education F.5 - F.7 or DSE
Language Chinese - Cantonese, English
Location
Tuen Mun
Employment type Permanent
Benefits Education subsidies, Maternity leave, MPF, Paternity leave, Shuttle bus
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 27/12/2018
ref. F12337

Job Summary

To provide respective backend support functions to CRM Centre so that end-to-end processes can be in place to ensure an overall smooth, accurate and efficient centre operations.

Responsibilities

  • To support any kinds of bill, CS enquiries or issues follow up towards customers 
  • To follow up any after sales and change service transactions 
  • To properly follow the pre-set procedures and workflows and complete the job in a follow-up and follow-through manner & per requirements, policies, guidelines and procedures stipulated by all concerning parties from times to times 
  • To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties.
  • To discharge duty in a professional manner so that company image can be safeguarded at all times.
  • To carry out any ad hoc duties whenever appropriate to meet business need


Requirements

  • Form 5 or above
  • 1-2 years working experience in mobile industry is preferred
  • Good command of both spoken & written Cantonese and English.
  • Sound knowledge of PC such as Internet, PowerPoint, Excel and MS Word etc.
  • Good interpersonal and communication skills.
  • Positive working attitude, responsible and result-oriented. 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf