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6waves is the leading global publisher of mobile and social games, with millions of users across all the games and applications in its network. We publish top games that have been frequently featured by App Store and Google Play in different countries and languages. A pioneer in the startup scene in Hong Kong, we have various achievements including winning the EY Entrepreneur of the Year Award and being featured by HSBC territory-wide commercial. We are headquartered in Hong Kong with offices in Tokyo, Beijing, Taipei and San Francisco. 

Our vision is to Share Fun Moments to people all over the world. We are seeking individuals who are eager to be part of us.

6waves is the leading global publisher of mobile and social games, with millions of users across all the games and applications in its network. We publish top games that have been frequently featured by App Store and Google Play in different countries and languages. A pioneer in the startup scene in...

6waves is the leading global publisher of mobile and social games, with millions of users across all the games and applications in its network. We publish top games that have been frequently featured by App Store and Google Play in different countries and languages. A pioneer in the startup scene in Hong Kong, we have various achievements including winning the EY Entrepreneur of the Year Award and being featured by HSBC territory-wide commercial. We are headquartered in Hong Kong with offices in Tokyo, Beijing, Taipei and San Francisco. 

Our vision is to Share Fun Moments to people all over the world. We are seeking individuals who are eager to be part of us.

Customer Service Executive

Job level Entry
Work exp Minimum 1 Year
Education Associate Degree
Location
Wanchai Hong Kong Island, Hong Kong
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 14/06/2018 2018-06-14

Job Duties

  • Handle daily email and in-game enquiries within service level
  • Process all payment issues in a timely manner
  • Handle outgoing communications with players for designated purposes
  • Prepare reports and updates on regular basis
  • Provide suggestions to enhance existing product and customer servicing workflow
  • Support and service 6waves customer needs
  • Handle Ad-hoc projects

Job Requirements

  • Form 7 or above
  • With 1 to 3 years relevant working experience
  • Enjoy playing mobile/social/online games
  • Strong understanding of Internet technologies
  • Excellent communication and organization skills
  • Excellent analytical skills
  • Good command of spoken and written English and Chinese
  • Organized, self-motivated, enthusiastic and proven rapid learning capability
  • Focused and possess an eye for accuracy and details
  • Shift duties may be required

Application

  • Interested parties please submit your detailed resume with expected salary by clicking "APPLY NOW" button.