Great Union Human Capital Ltd. is a professional headhunting company founded by a group of human resources experts, with the focus on recruiting talents for financial institutions, hotels, local listed companies and MNCs.

Great Union Human Capital Ltd. is a professional headhunting company founded by a group of human resources experts, with the focus on recruiting talents for financial institutions, hotels, local listed companies and MNCs.

Customer Service Officer (Call Center)

Job level Middle
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry HR / Recruitment Services / Personnel Agency
Job function Banking / Finance > Retail Banking / Branch Banking
Published On 22/11/2019

Responsibilities

  • Handle multiple customer calls from customer hotline
  • Provide professional customer service through answering credit card and debit card products, and online application by customer
  • Handel the daily email
  • Providing high quality service and resolving customer queries to achieve customer satisfaction
  • Listening to customers and establishing their needs in order to offer relevant products, services and solutions
  • Taking ownership to complete necessary research and customer follow up and directing the customer to the appropriate department when necessary

Qualification

 

  • Non-degree tertiary or above 
  • 大專或以上程度
  • Passed in Math in HKCEE / HKDSE is compulsory
  • 會考或文憑試數學及格
  • Good command of spoken Cantonese, English and Mandarin
  • 操流利廣東話, 良好英語及普通話
  • Welcome for Fresh Grads
  • 歡迎應屆畢業生