Nascent is a premium recruitment expert and staffing provider for international companies in Hong Kong and across Asia. Encompassing local and international placements, contract and temporary staffing, outplacement as well as payroll services across all industry sectors, Nascent’s highly personalised...

Nascent is a premium recruitment expert and staffing provider for international companies in Hong Kong and across Asia.


Encompassing local and international placements, contract and temporary staffing, outplacement as well as payroll services across all industry sectors, Nascent’s highly personalised service ensures that its clients find the right talent to meet their human resource needs.

Customer Service Officer (E-commerce)

Job level Entry
Work exp Minimum 1 Year
Education Associate Degree
Location
Kowloon
Employment type Full Time
Industry Internet / Digital / eCommerce
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 23/10/2018
Salary (HKD) $13,000 - $16,000 / month

Responsibilities :

  • Handle customers complaints & enquiries, including answering email & phone calls.
  • Initiate, plan and execute cross-departmental customer- enhancement projects and follow-ups
  • Maintain customer orders
  • Inspect product quality, check order report & side tasks and follow up ad-hoc tasks

 

Requirements :

  • Minimum 1 year experience in CS field
  • Excellent command of spoken and written English (with Cantonese and Mandarin an advantage)
  • Proven experience in replying to email inquiries from customers
  • Computer literate, proficiency in MS Office and Access
  • Experience in e-commerce industry will be an added advantage