We have built the first blockchain insurance medical ecosystem in Asia Pacific. Our blockchain will instill trust to even the smallest bonesetters, mobilizing medical experts all over the world to serve the insured population without middleman. Recently, we won the HKICT startup award - Software &...

We have built the first blockchain insurance medical ecosystem in Asia Pacific. Our blockchain will instill trust to even the smallest bonesetters, mobilizing medical experts all over the world to serve the insured population without middleman. Recently, we won the HKICT startup award - Software & Apps, Junior Prize and the People's Choice Award at HKU DreamCatchers 100K 2018, the US$10K prize in India Vizag Million Dollar Challenge and we are admitted in Cyberport’s Incubation Program.

Customer Service & Operation Officer(5 days work)

Job level Entry
Work exp No work experience
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Ngau Tau Kok
Employment type Permanent
Benefits 5-day week, Competitive pay, General holidays, Maternity leave, Medical plan, Year-end bonus
Industry Medical Services / Pharmaceutical / Hospitals
Job function Marketing / Public Relations > Marketing - Customer / Trade Marketing
Published On 23/03/2020
Tags
  • Role & Responsibilities 

    • Provide quality customer services to clients in a professional manner and accordance with company standards
    • Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening and market information
    • Assist in clients on-boarding and document checking
    • Handle customer feedback and complaints with high service standard to retain existing customers
    • Handle enquiries from frontline and internal departments
    • Provide administration support for the Operation in the company
    • Perform other ad hoc duties as assigned

    Requirements 

    • Diploma or above with 1-2 years' experience (IANG / Fresh graduate also welcome)
    • Good command in English, Putonghua and Cantonese
    • Positive attitude and strong desire to deliver exceptional results with great attention to accuracy and detail
    • Customer service oriented, a good team player with good communication skills and strong sense of responsibilities
    • Immediate available or short notice will be an advantage

    Employment and remuneration 

    • 5-day working week
    • Group medical benefits
    • Performance Bonus