DHL – The logistics company for the world DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international...

DHL The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 61 billion euros in 2018.

Helpdesk Executive, Service Management

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Kowloon Bay
Employment type Full Time
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 18/03/2020

Working Location: Kowloon Bay

Reporting to Helpdesk Supervisor, you will be responsible for providing first-line technical support by assisting user with hardware and software problems via phone and email in agreed timeframe. You will maintain a high degree of customer service for all support queries to all executives and end-users. You will be required to take ownership of user problems and be proactive when dealing with user issues. You will carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule.

Requirements:

  • Diploma holder in Information Services or related disciplines, preferably with full certificate in HKDSE / HKCEE
  • At least 3 year in customer service. Experience in Information Services Hotline support is preferred
  • Knowledge in Windows-based computing platform, MS applications. Experience in Unix/Linux Operation will be an advantage
  • Good command of written and spoken English
  • Basic knowledge of IS infrastructure including data network, application, systems and operational support preferable
  • Shift duties are required
  • Customer oriented, responsible, self-motivated and able to work under pressure

Application:

Click "Apply Now" or apply on line via the following link: https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=19001JL&iniurl.src=CWS-10000&tz=GMT%2B08%3A00&tzname=Asia%2FShanghai and also indicating your current and expected salary, and availability.  For more job opportunities, please visit our website at https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=19001JL&iniurl.src=CWS-10000&tz=GMT%2B08%3A00&tzname=Asia%2FShanghai

Personal data collected will be used for recruitment purposes only.  

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of twenty four (24) months, after which such data will be destroyed.

Under the Personal Data (Privacy) Ordinance, you have a right to make a data access or correction request concerning your personal data.  Should you wish to exercise such right, please contact our Human Resources Division.