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On Site Support, IT Officer/ Assistant Officer
HON00328

Job Location:Hong Kong

Responsibilities:

Perform daily on-site support, including hardware/software trouble shooting. Detailed
description is as below: 

 

Operations - Customer Support:

  • Identify, track and maintain PCs, printers, wireless dongles, smartphones and other hardware on a regular basis.
  • Diagnose software/hardware faults and supply solutions as required and directed.
  •  Run-up of desktops and laptops for starters and leavers.
  • Maintain and repair system configuration of smartphones.
  • Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement.
  • Maintain multi-function devices print fleet.
  • Maintain and allocate secure cards to staff.
  • Provide support out of business hours.
  • Provide event support outside the office.
  • Support local video conference equipment.
  • Remote office help.

 

Operations - Administration:

  • Conduct training (induction) for new staff members.
  • Attend regular On-site Support coordinator meetings to review service and support issues and concerns.

 

Requirements:

To qualify for the role you must have

  • Approximately 2 – 3 years of experiences in support of IT products.
  • The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment.
  • Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware.
  • Technical ability to resolve end user technical issues on an as needed basis.
  • Excellent customer service attitude
  • Ability to work effectively with all levels of end users and IT personnel.
  • Fluency in English and Cantonese

 

What working at EY offers

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 

Make your mark.

 

Apply now.

 
Job level Entry
Work exp 2 Years
Education
Professional Qualification
Language Chinese - Cantonese , English
Location Hong Kong
Employment type Full Time
Benefits 13-month pay
Industry Accounting / Audit / Taxation
Job function Human Resources (HR Information System (HRIS))
Information Technology (Help Desk / IT Support)
Information Technology (IT Management)
Published On 14/09/2019