Project Executive (CRM) (Ref: MAG-106)

Job level Entry
Work exp 1 Year To 5 Years
Education Bachelor Degree
Language Chinese - Cantonese, English
Wong Chuk Hang
Employment type Full Time
Benefits 5-day week, Discretionary bonus, Medical plan
Industry Media
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Digital / Web / Mobile > Web Analytics
Information Technology > IT Project Management
Published On 21/12/2021

Job Responsibilities:

  • Execute the product strategy with the goal of growing engaged audiences, members & customers for the CRM/ membership related businesses as well as achieving long term loyalty across a variety of platforms
  • Develop and prioritize product feature requirements, working with internal and external engineering teams and business end-users
  • Work with a cross-functional teams, with an emphasis on efficiency, quality and timeliness of delivery
  • Participate in the design and development process to ensure products are highly functional and visually compelling
  • Identify market opportunities, plan and execute new product development from conceptual stages through the full product life-cycle
  • Optimize and enhance the product with data driven mindset and through multivariate or A/B testing in order to improve conversion, deepen engagement, increase stickiness & loyalty
  • Understanding of CRM database concept, privacy best practices and data manipulation
  • Support new functions & features development for CRM campaigns 
  • Prepare the training material for different groups of end users


Job Requirements: 

  • Degree holder in any discipline with minimum of 2 years of CRM/ Digital product management experience with B2C and B2B environment
  • Experience with CRM/ membership related business preferable
  • Strong business acumen who can lead the thinking on how to develop, execute, monetize and maintain CRM products
  • Experience on using any CRM tools such as Salesforce or home-grown product are preferable
  • Make decision with data
  • Organized and methodical with proven project management experience, who can handle multiple simultaneous projects at various stages of completion
  • Able to demonstrate problem solving and analytical skills
  • Strong communication skills. Able to translate end-users' requirements and expectations to engineering, marketing team and external vendors effectively
  • Strong sense of responsibility and ownership of the work, a good team player, resourceful, independent, able to work under pressure and meet deadlines
  • Experience in SQL or data visualization would be a great advantage
  • Candidate with more experience will be considered as Associate Project Manager



Work location will be at Wong Chuk Hang office. 

Interested parties please send curriculum vitae with full career details, salary history, availability and expected salary to the People Department, 19/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong or by clicking  .

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