Sales and Customer Support Specialist (Linux hosting)

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Skill CentOS, Ubuntu, Debian, SALES, Linux, Cpanel, Adwords, WHMCS, RedHat, ISPConfig
Language English
Within Hong Kong
Employment type Full Time
Benefits Home office
Industry Information Technology
Job function Information Technology > Sales - Pre / Post
Published On 11/05/2020
ref. SCSS2020

A newly started webhosting company based in Hong Kong is looking for an experienced Sales and Customer Support Specialist to sell our solutions and act as Level 1 & Level 2 support for Linux Hosting environment.

Who we are looking for:

A person that is excited about Linux IT systems and technology in general while at the same time has great people skills and is easily able to speak to customers.

A person with helpful and friendly attitude able to provide guidance to less experienced person (customer or colleague).

What are going to be your daily duties:

* You will receive phone calls, emails and reply to online Chat sessions related to webhosting company operation, these systems are based on Debian/ISPConfig and CentOS/cPanel (we expect that you have years of experience doing this - see below)

* You will be given budget and be responsible for actively managing advertisement campaigns such as Google AdWords.

* You will be acting as a 1st and 2nd level technical support

Job Primary Requirements:

* At least 3 years of experience selling IT services or products.
* At least 3 years of experience in managing advertising campaigns such as Google Adwords.

* At least 1 year of experience with Linux OS preferably Debian/Ubuntu and/or CentOS/RedHat.
* At least 1 year experience with hosting management environments such as cPanel and/or ISPConfig.
* At least 1 year "hands-on" experience with WHMCS billing systems or similar.

* Server hardware knowledge - you need to be able to know latest hardware trends and be able to provide advice to the customers over the phone or in written form.

* Sound knowledge of IT in general - you should be able to hold a technical conversation on a level that customers trusts your opinion.

* General understanding of IT security and ability to follow internal security guidance.

Language requirements:

* Certified English skills (FCE, CAE or IELTS or similar) or native speaker. We expect you to be proficient using English on daily basis in written and spoken form.

* Certified Chinese skills (Mandarin and/or Cantonese) Speaking/Reading/Writing is a must.

* Certified Spanish skills would be a great advantage.

* Any other language proficiency would be an advantage over other candidates.

What will make you stand out:

* Any achievement or certification directly related to the job position.

* Recent past working experience within a well known hosting company.

What we offer:

* Pay on market level with generous bonus system in place (total compensation is expected to be in range of HK$10-30k per month, based on experience and sales volume, no cap on bonus).
* Free hosting for your projects.
* Friendly atmosphere.
* Maximum integrity and fairness at all times.

Applications closing: 12/06/2020

Instructions to send the job application:

Please follow the instructions very carefully - any deviation from the structure provided might disqualify you. We process a lot of applications please do not make it difficult for us so we can choose the truly best candidate with minimum amount of time necessary.

(1) Send us an email to:
(2) In subject put exactly following: Job Application: Sales and Customer Support Specialist (Linux hosting) [Ref:SCSS2020]
(3) Structure the body of email as follows:
I. Introduce yourself (professional background) in a maximum of 3 sentences and maximum of 120 words.
II. Copy paste following 8 questions and put answers right below it, use common sense:

Q1: For how many years did you work with Linux OS and which distributions did you use?
A1: (Example: 3 years, Debian)

Q2: For how many years did you work with hosting management environments and which ones did you use?
A2: (Example: 3 years, cPanel)

Q3: Do you have any experience with billing system such as WHMCS?
A3: (Example: Yes, WHMCS 2 years)

Q4: Did you previously work in IT sales?
A4: (Example: Yes I worked for ...)

Q5: Did you previously manage advertising campaign?
A5: (Example: Yes I managed Google Adwords for ...)

Q6: Do you have any English certifications or would you describe yourself as native or near-native speaker?
A6: (Example: Yes I have IELTS average band 8.0)

Q7: Do you have any Chinese (Cantonese and/or Mandarin) certifications or would you describe yourself as native or near-native speaker?
A7: (Example: Yes I have following certificates ...)

Q8: Do you speak any other languages and do you have any certifications related to those languages?
A8: (Example: Yes I have following certificates ...)

III. Write since when you are available and feel free to add anything extra what you think will make you stand out (max 3 sentences and 120 words). Say goodbye in the letter and write your name and city&country where you currently live and whether you need visa to work in Hong Kong (disclosing full address is not necessary).

IV. If you want to add your CV it must be in plaintext format (.TXT file) any .PDF or .DOC/.DOCX file format will be ignored as it may contain malicious code.