Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong.
With extensive network across the city, Bank of Communications (Hong Kong) has set up 37 wealth management service centres in its outlets that offer BComBEST customers a full range of professional banking services to address their needs at every life stage. Our business services centres work alongside enterprises to help facilitate the daily operation and explore business opportunities by providing integrated banking solutions. Bank of Communications (Hong Kong) serves premium private banking customers through a comprehensive array of personalised banking solutions. Customers can easily access to our integrated wealth management services no matter where they are.
Senior Manager, Customer Experience
| Job level | Middle |
|---|---|
| Work exp | Minimum 8 Years |
| Education | Bachelor Degree |
| Location |
Within Hong Kong
|
| Employment type | Full Time |
| Industry | Banking |
| Job function |
Banking / Finance > General / Operations Sales / Business Development / Customer Service > Customer service / Sales Support |
| Published On | 15/07/2022 |
- Handle customer complaints and feedback in adherence to internal and regulatory requirements
- Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
- Degree holder or above or equivalent qualification at HKQF level 5
- Minimum 8 years’ experience in complaint handling
- Sound knowledge of banking products and operations
- Excellent communication skills with good EQ and problem solving ability
Candidate with less experience will be considered as Deputy Manager, Customer Experience
cpjobs.com - Senior Manager, Customer Experience - is a part of Banking / Finance, Sales / Business Development / Customer Service, Banking, in Hong Kong, placed by Bank of Communications (Hong Kong) Limited