Swing Consulting Limited is an IT consulting firm, we provide wide range of IT solution to our customer including software development, IT infrastructure, Network deployment etc. For company development, we are looking for high caliber candidates with matching background and expertise to respond to current...

Swing Consulting Limited is an IT consulting firm, we provide wide range of IT solution to our customer including software development, IT infrastructure, Network deployment etc. For company development, we are looking for high caliber candidates with matching background and expertise to respond to current opening for the following position.

 

Please send your CV to  

Service Desk Team Lead / Helpdesk Support Team Lead

Job level Entry
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 11/02/2020

Responsibilities

  • Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person
  • Maintain end-user computing operation and service delivery channel
  • Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed
  • Monitor and ensure helpdesk team performance can meet with SLA
  • Prepare monthly incident report

 Requirements

  • Diploma or above in Information Technology / Computer Science or other related disciplines
  • 3-5 years of experience in IT support field, helpdesk support experience
  • Good communication and presentation skills
  • Good command in both written and spoken Chinese and English

Please send your full resume with MS Word format to us by email or fax: 3426 2763, or you may click the Apply Now button below.  

For other vacancies, please visit our website www.swing-hk.com

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All information provided will be treated in strict confidence and used for recruitment purposes only.