Service Manager

Job level	Middle
Work exp	No work experience
Education	Bachelor Degree
Location	Within Hong Kong
Employment type	Full Time
Industry	Information Technology
Job function	Information Technology > IT Project Management Information Technology > Telecommunication Information Technology > Information Services
Published On	14/06/2022

ref. JN -112021-4530817_64427

To build services relationships with clients

Client Details

Our client is a reputable global IT service provider. They handle both local and regional projects.

Description

To build services relationships with clients.
Single point of contact (SPOC) on Operations matters.
Oversee day-to-day fault management for Critical / Escalated incident.
Provide regular updates and ensure timely fault resolution for Critical or Escalated incident.
Assist on trouble tickets, emails and problems escalated by Helpdesk
Overseeing the entire planned maintenance cycle for customer's critical services.
Handle complaint, manage technical support and analyze fault ticket

Profile

Diploma or Degree in Computer Science / Engineering or equivalent
5-8 Years experience with Operations and Service Delivery, in IT Industry
Knowledge in Network Protocol and Networking WAN technologies.(e.g.: Network Protocol: OSPF, BGP, etc).
(e.g.: WAN technologies : Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
Proficiency in Cisco routers and Firewall Configuration
Good in spoken and written English, Cantonese & Mandarin
Good in report writing and presentation skill.

Job Offer

Competitive salary with Discretionary Bonus

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Connie Mo on +852 2848 9540.

Apply on company website

Find a Job