Service Manager

Job level Middle
Work exp No work experience
Education Bachelor Degree
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > IT Project Management
Information Technology > Telecommunication
Information Technology > Information Services
Published On 14/06/2022
ref. JN -112021-4530817_64427

To build services relationships with clients

Client Details

Our client is a reputable global IT service provider. They handle both local and regional projects.


  • To build services relationships with clients.
  • Single point of contact (SPOC) on Operations matters.
  • Oversee day-to-day fault management for Critical / Escalated incident.
  • Provide regular updates and ensure timely fault resolution for Critical or Escalated incident.
  • Assist on trouble tickets, emails and problems escalated by Helpdesk
  • Overseeing the entire planned maintenance cycle for customer's critical services.
  • Handle complaint, manage technical support and analyze fault ticket


  • Diploma or Degree in Computer Science / Engineering or equivalent
  • 5-8 Years experience with Operations and Service Delivery, in IT Industry
  • Knowledge in Network Protocol and Networking WAN technologies.(e.g.: Network Protocol: OSPF, BGP, etc).
    (e.g.: WAN technologies : Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  • Proficiency in Cisco routers and Firewall Configuration
  • Good in spoken and written English, Cantonese & Mandarin
  • Good in report writing and presentation skill.

Job Offer

Competitive salary with Discretionary Bonus

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Connie Mo on +852 2848 9540.