WHOLESALES/RETAIL CUSTOMER SERVICE OFFICER - fashion accessories/eyewear/optical frame/5 days work

Job level Middle
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Trading / Merchandising / Wholesale
Job function Logistics / Transportation > Customer Services
Sales / Business Development / Customer Service > Channel / Distribution
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 15/09/2018
Hong Kong listed company - fashion accessories distributor/agency/wholesales/licensing of several international fashion brands with focus in optical frames – mainly for Hong Kong, China and Asia Pacific market - we are looking for CUSTOMER SERVICE OFFICER - with details as follows :
  • University graduates
  • Studies in Business, Supply Chain or Logistics Management related disciplines is a plus
  • 3 to 5 years customer services preferably in wholesales or export business
  • Experience in FMCG/fashion/fashion accessories/optical frames/eyewear is highly prefer
  • Mature, diplomatic, independent and well-organized
  • Good communication and interpersonal skills
  • A good team player
  • Strong computer skills in MS Office . Knowledge of SAP is a plus
  • Report to the Customer Service Manager
  • Responsible for handling and follow up sales orders and customers' enquiries
  • Resposiible for goods delivery and shipment arrangement
  • Take care of customers' claims and returns on a timely and professional manner
  • Generate and analysis of reports for service monitoring and continuous improvement
  • Coordinate with various internal departments to ensure the quality of service
  • 5 days work
  • Candidates with more solid experience will be considered for the post of Senior Customer Service Officer (2 posts)
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