E.C.Fix Technology LimitedOne of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repairing and supporting services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We...

E.C.Fix Technology Limited

One of the most successful and fast growing IT and human resources solutions provider in the region.We
specialize in repairing and supporting services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We
offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry
as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.
 

Windows Migration Engineer

Job level Entry
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Central
Employment type Contract
Benefits Gratuity, Medical plan
Industry HR / Recruitment Services / Personnel Agency
Job function Information Technology > Network / System Admin
Merchandising / Purchasing > Others
Published On 25/11/2019

Responsibility:

  • Engineers providing onsite services at all service recipient locations in EU and APAC regions
  • Provide Incident Management and Service Request fulfilment for all Services under this Project Order
  • Basic desktop troubleshooting pre and post migration
  • Resolving issues when possible or triaging and routing tickets to appropriate support staff in accordance with established policies and processes.
  • Re-cabling and complete set-up of devices at End User desks when necessary
  • Provide on-site technical support consistent with ITIL and AllianzGI policies
  • Provide on demand walk up support for AllianzGI End Users in EU and APAC regions on EUC environment and general computing questions
  • Resolve Incidents associated with the EUC environment
  • Provide advice and assistance to AllianzGI End Users on IT related inquiries
  • Coordinate activities with the AllianzGI Global Service Desk, and coordinate Level 3 Support as necessary
  • Determine the need for recovery/rebuilds of the Project Kodiak EUC Environment.
  • Copy data and perform backups in advance of a repair, as necessary
  • Assist AllianzGI End Users to enable the correct use of devices, equipment and/or Software, as well as access to and use of related technologies and Services
  • Engineers to provide assistance with content to provide error documentation in the form of Knowledge Base Articles
  • Document most common incidents of the solution based on experience with other customers and also incidents happening frequently at AllianzGI
  • Maintain and update inventory of AllianzGI End user devices (Laptops and Desktops, Up to 2571 devices) that need to be delivered
  • Support Problem Management, as necessary Desired Requirements
  • Shift duty is required (either 7am to 3pm or 11am to 7pm).

Requirements:

  • Relevant experience in Windows7 / Windows10
  • Experience in supporting/migrating users to Windows10 and Office365 environments
  • Strong knowledge of device troubleshooting, including connectivity issues, VPN software, supporting remote users,
  • Understanding of Active Directory structures to execute tasks such as unlock and reset passwords, adding/removing users from security groups, etc.,
  • Proficient with troubleshooting
  • 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.
  • Excellent customer service and communication skills including providing VIP support
  • Support video conferencing units.
  • Support of mobile devices
  • Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
  • Application installation experience using IVANTI DSM
  • Good interpersonal and language skills (English mandatory; local language as Good-to-have)

***HOW TO APPLY ***

Interested party, please send your details resume with **current and expected salary** to our Human Resources Department by clicking Apply Now in MS WORD Format ONLY.

(All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future
recruitment purposes within our group and clients.)