JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2017, JLL had revenue of $7.9 billion and fee revenue of $6.7 billion; managed...

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2017, JLL had revenue of $7.9 billion and fee revenue of $6.7 billion; managed 4.6 billion square feet, or 423 million square meters; and completed investment sales, acquisitions and finance transactions of approximately $170 billion. At the end of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of 82,000. As of December 31, 2017, LaSalle had $58.1 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

JLL has over 50 years of experience in Asia Pacific, with over 37,000 employees operating in 96 offices in 16 countries across the region. The firm won the ‘World’s Best’ and ‘Best in Asia Pacific’ International Property Consultancy at the International Property Awards in 2016 and was named number one real estate investment advisory firm in Asia Pacific for the sixth consecutive year by Real Capital Analytics.

In Greater China, the firm was named ‘Best Property Consultancy in China’ at the International Property Awards Asia Pacific 2016, and has more than 2,200 professionals and 14,000 on-site staff providing quality real estate advice and services in over 80 cities across the country.

Workplace/Guest Experience Coordinator

Job level Middle
Work exp Minimum 3 Years
Education Not applicable
Ngau Tau Kok
Employment type Full Time
Benefits 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Property Management / Consultancy
Job function Catering / Hospitality > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Security / Property Management / Safety Control > Property Management
Published On 17/07/2018

Workplace/Guest Experience Coordinator


Duties and responsibilities:

  • Provide support to employees transitioning into new ways of working including; insight and support on tools (e.g. Resource booking, onsite AV equipment) and processes, introducing and reinforcing protocols & etiquette, being visible and available to the employees to answer questions & provide information about the work environment.
  • Responsible for a new way of working on-boarding process and building orientation for new hires.
  • Provide feedback and suggestions raised by the users to management.
  • Conduct daily floor walks to ensure space readiness; all desks able to reserve able as well as offices are clear and equipment is working and conference room furniture & equipment is accounted for and working.
  • Monitor space utilization on a day to day basis. Proactively identify low and high usage areas and let Occupancy Planning know of any challenges or opportunities that exist.
  • Review neighborhoods sizes, work patterns (e.g. how busy neighborhoods and floors are on different days/times) and whether work settings are being used for their intended purposes or not and providing feedback where necessary.
  • Responsible for the upkeep and management of shared spaces support items such as stationary/supply drawers, sanitary stations (where applicable), equipment etc.
  • Help to keep everything in order by performing general tidy sweeps and checks on the print hubs, meeting rooms and AV rooms at various intervals throughout the day; reporting faults and findings to the relevant persons/department to ensure they are ready for use.
  • Encourage ownership of issues with shared desk/space by supporting and guiding users with issues to the right direction (e.g. IT or facilities helpdesk).
  • Help support & coordinate Workplace initiatives; including any communications campaigns
  • In coordination with relevant parties to manage the locker process & ongoing distribution post implementation.
  • Arrange and meet regularly with the Client within their area to ensure that needs are being met and liaise with other key business department managers and other support teams
  • Act as a community liaison to bring together teams, support and promote internal events/clubs and build the community.
  • Work closely with their counterparts to ensure a consistent level of service delivery across the new workplace and meet regularly with facilities teams to ensure a combined approach in delivering the services to our Client.
  • Liaise with the FMS/MAC teams for periodical reviews of fixed desks requirements
  • Work with the In-house Environmental team to raise awareness and ensure optimum recycling for the workplace
  • Identify areas of improvement in delivery of the services and processes and implement change as required.
  • Health & Safety Champion, encouraging a HSE culture for the team and Clients



  • University degree, preferably in Hospitality or facilities management
  • Min. 2 years of experience in hospitality, facilities, property management, or related field
  • Strong interpersonal, decision-making and people skills
  • Proven capacity to understand and interpret commercial contracts
  • Strong verbal and written communication skills
  • Fluent spoken & written English
  • Fluent spoken & written local language


Application Method:

Please state “IFM/LAP/FA/JC” in the subject line of the application.


Applicants not invited for interviews within 4 weeks may consider their applications unsuccessful.

Information provided will be kept for 12 months and we will contact you if there are potential openings in the future.