Administration & Operations
Act as a relieving Clinic Assistant to support Video Consultation (VC) operations across designated clinic locations as assigned.
Work on a rotating roster including weekends as required by operational needs.
Provide cross-site coverage to maintain service continuity during manpower shortages, leave coverage and business demand fluctuations.
Coordinate and facilitate video consultation appointments, including patient registration, identity verification, consent collection and appointment scheduling.
Ensure patients are properly onboarded to the video consultation platform and provide technical guidance when required.
Handle patient records, documentation and data entry accurately in accordance with company policies and regulatory requirements.
Monitor consultation schedules and manage patient flow to ensure service efficiency and adherence to service standards.
Process medical referrals, follow-up appointments, investigations and medication arrangements arising from video consultations.
Liaise with internal teams, healthcare providers and external service partners to ensure smooth patient care delivery.
Obtain pre-authorizations, medical scheme approvals and necessary documentation as required under corporate or insurance contracts.
Manage patient expectations and provide timely service recovery for complaints, service issues or consultation disruptions.
Escalate operational, service or system issues promptly to the Centre IC, Operations Team or relevant stakeholders.
Video Consultation Support
Prepare and support healthcare providers before, during and after video consultations.
Verify patient demographics, medical information and consultation readiness prior to consultation commencement.
Facilitate communication between patients and doctors during virtual consultations when necessary.
Support prescription fulfilment arrangements, including medication collection, delivery coordination and patient instructions.
Ensure accurate documentation and completion of consultation records, referrals, certificates and related administrative requirements.
Provide first-level troubleshooting for video consultation platforms, login issues and connectivity concerns.
Clinical Support
Provide clinical support duties at assigned clinic locations when required, including but not limited to:
Blood taking (phlebotomy)
ECG procedures
Health screening measurements
Vital signs assessment
Physical examination preparation
Assist doctors with clinical procedures and patient management activities.
Explain medication instructions, dosage and administration guidance in accordance with approved clinical protocols.
Respond to patient enquiries relating to appointments, medical services, video consultations and corporate medical schemes.
Compliance & Quality
Ensure all video consultation and clinic operations comply with applicable regulatory, legal and company requirements.
Maintain confidentiality and security of patient information in accordance with privacy and information security standards.
Adhere to telemedicine, occupational safety and health, infection control and clinical waste disposal requirements where applicable.
Support quality improvement initiatives and participate in service audits, incident reporting and corrective action plans.
Ensure accurate and timely documentation of all patient interactions and service activities.
Medical Contract & Corporate Healthcare Schemes
Follow established procedures for corporate medical and insurance schemes.
Ensure treatments, approvals, referrals and billing arrangements are administered in accordance with contractual agreements.
Communicate accurately with patients, corporate clients, insurers and internal stakeholders regarding scheme entitlements and service eligibility.
Others
Support ad-hoc projects, operational initiatives and service enhancement activities as assigned by Centre IC, Centre Manager or Operations Management.
Participate in staff training, competency assessments and continuous improvement activities.
Provide operational support for newly launched digital healthcare services as required.
Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.
Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.
Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.
