Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

Banking & Finance
Property & Construction
Information Technology
Engineering
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Luxury Retail
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For general enquiry, please send email to [email protected]

The Job

Client: The CS Hotline of a renowned Airline
Position: Customer Service Supervisor / Customer Service Executive
Responsibilities: You will be based in the call center and work under the member service hotline of the Airline. You will answer inquiries from world-wide members on flight schedule, ticket reservation, updates on member privileges, handling complaints, etc
$15-28K basic salary. 5-day work. Medical. Year-end bonus. Performance Incentive. $2-3K shift allowance.

Requirements

Secondary educated
1 year or above experience in customer services
Relevant experience in call center environment will be an advantage but not a must
For Supervisor position, relevant supervisory experience in call center environment is required
Strong passion in travel industry
Good customer service skills
Good command of spoken English and Chinese
Speaker of a third language (Putonghua / Japanese / Korean, etc) will be an advantage
Candidates without previous CS experience but possess strong interest in the industry are also welcome

How to Apply

Applicants please send resume with current & expected salary to [email protected]

Job details

Education: F.5 - F.7 or DSE
Industry: Travel / Tourism
Job Function: Sales / Business Development / Customer Service > Customer service / Sales Support, Sales / Business Development / Customer Service > Telemarketing / Call Centre, Travel / Tourism > Reservation / Ticketing
Location: Within Hong Kong
Monthly Salary (HKD): HK$15,000 – HK$30,000
Benefits: 5-day week, Discretionary bonus, Medical plan, Performance bonus
Published On: 11 Aug 2026