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Tag: Hang Lung Emerald Award

Trained to serve from the heart, Hang Lung employees “Go the Extra Mile” in pursuit of the “We Do It Well” philosophy

Frontline employees at the shopping malls, office towers and serviced apartments operated by Hang Lung Properties always strive to offer customers and tenants a distinctive experience that exemplifies the company’s “We Do It Well” philosophy. Their stated goal is to think from the customer’s perspective and demonstrate initiative and a strong sense of accountability, with a sincere caring and “Go the Extra Mile” attitude that anticipates and then exceeds customer needs and expectations. ...

Awards prove Hang Lung staff set standards

For shopping mall operators around the world, the billion-dollar question: is how to make frontline staff show wholehearted commitment to providing “customer-centric” services, as if it was second nature. Developer Hang Lung Properties has the answer, though. They believe the essential thing is that staff identify with and embrace the company’s vision, mission and values. Once that happens, the customer-centric mentality naturally follows on. ...