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Thinking two steps ahead

A particular phrase, “operational resiliency”, was heard in numerous conversations between senior executives at Northern Trust in the course of 2020, and the concept it embodies is sure to remain a key focus there for some time to come. “Covid-19 tested many organisations’ business models, technology, and operating frameworks, far beyond any form of simulation,” says Yen Leng Ong, the firm’s country executive for Southeast Asia, who sets the strategic direction for asset servicing, asset management and capital markets solutions for institutional clients. “The pandemic changed many aspects of our personal and professional environments, so we must continue to strengthen and adapt.” ...