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For shopping mall operators around the world, the billion-dollar question: is how to make frontline staff show wholehearted commitment to providing “customer-centric” services, as if it was second nature. Developer Hang Lung Properties has the answer, though. They believe the essential thing is that staff identify with and embrace the company’s vision, mission and values. Once that happens, the customer-centric mentality naturally follows on. ...

In the midst of last year’s public health crisis, it would have been easy for companies to put training and development programmes on hold until normal operations could resume. But the best employers saw things differently, instead taking the opportunity to set up new courses, encourage online learning, and motivate staff to make the most of their unexpected time away from the office. ...

When the Covid-19 pandemic first hit Hong Kong early last year, HR teams had to move fast to devise and implement contingency plans which could keep employees safe, yet still allow day-to-day operations to keep running with minimal disruption. Doing this presented all kinds of challenges. It involved everything from switching to work-from-home arrangements to introducing new health and hygiene protocols and setting up online training courses. ...

Even amid the multiple challenges of the past few months, there has been time to step back and reflect. That has allowed the leaders of organisations in every sector to reevaluate plans and strategies. And, more specifically, it has been a reminder of how vital a role HR professionals play in ensuring that essential operations and day-to-day management continue to function effectively in times of change or crisis. ...

疫情衝擊之下，日常不少活動都轉為網上形式進行，進一步推動了網上購物、網上開會、網上學習，以至「網紅+直播」的新電商模式等等。在此新常態下的各種改變，為數碼廣告界帶來挑戰，但同時也帶來新的機遇。另一方面，數碼廣告亦為出版界帶來更多可能性。 ...

To acknowledge outstanding efforts in maintaining productivity – and morale - during difficult times, Classified Post is proud to organise and present the “HR Appreciation Awards 2020”. ...

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